Cancellation & Exchange

Cancellations

We hope that this scenario doesn't come but in case you decide to cancel the order before it is shipped, we will refund your order amount. Please call us or email us at palsanijewels@gmail.com to notify us about the cancellation. For cancellation requests after goods are shipped we offer only store credit or exchange for the same value.

Exchange

PalsaniJewels.com offers you a 7-days Peace of Mind Guarantee on all products that you purchase from us. To qualify for this, the product must be in an absolutely unworn and brand new condition and must be returned with the original sealed box, instruction papers, warranty and other accessories if any. Make sure you have not used the product. Scratched and Used Products will not be taken back.

* Exchange Not Applicable on Gold Coins and Silver Coins

When we receive the item, we will inspect it to ensure everything is present and in it’s in original condition and then issue either a store credit or a different item in exchange, as per your request. Your Store Credit will be given in full within 7 days of the receipt of the product.

IMPORTANT

Please inform us within 48 hours if you receive the product damaged or broken . Unfortunately, if the information reaches us after 48 hours, we will not be able to process store credits/exchange.

If you inform us post 48 hours about the product being broken or damaged, we will be more than happy to repair the product for you.(as per the product warranty). Please feel free to email/call or chat with us to inform and send the product back to us.

Store Credits once issued will not be converted into online/cheque refunds.